Value lies in the Intangible can also be phrased as: “Value hides in the intangible”. We must understand that we live more and more in the era of intangibles. One well known proof of this is that Comp…
BUSINESS FITNESS TEST
The Gateway to the 4th Industrial Revolution
Business Fitness Test (BFT), is similar to the Health check-up of an individual. After a certain age, the Health check-up is advisable to be done every year. Equally, in our times, a Company should ye…
SERVING CUSTOMERS DIGITALLY
AT YOUR OWN RISK & PERIL
Serving customers digitally is without doubt the future. It is even part of the present. But it is not the present. The present digital customer service experience has both successful and unsuccessful…
WHY BUSINESS MODEL INNOVATION IS A NECESSITY
Business model innovation is an inescapable necessity. The successful business models which brought us to almost the end of the 20th century are increasingly not valid. This is owed mainly to the expo…
FASHION, PASSION & DECISION MAKING
Fashion, Passion and Decision making interplay are well described in the following story: There were many in Wall Street, years ago, who viewed a particular company with extreme skepticism. I worked …
WHAT IS THE NEW APPROACH TO TRAINING
The new Strategic approach to training must be organized and realized to satisfy two dominant parameters: The multicultural environment in which all Companies operate. The 4th Industrial Revolution Th…