Trained over 15,000 Individuals over two decades.
Effectively delivered over 30,000 hours of training across different countries in 3 different languages
Chairman and Keynote speaker at the Oman customer service conference , Bancassurance Asia Summit and various other training events hosted by Informa, IQPC, Terrapin and much more.
Author of the popular book ACE Your Service: Achieving Customer Engagement
His successful customer service workshop, ACE Your Service, has been delivered to many top multinational clients in the fields of Retail, Automotive, Aviation, FMCG, and Information Technology.
Guest lecturer for many renowned universities in the Middle East region and is a revered Motivational Speaker on the topics of Self-Improvement, Change Management, and Customer Service.
Hayssam has finished Linsly Military Academy Graduate- West Virginia, USA, MIU University, Miami, Florida, USA- Hospitality Management, Psychology, Certified Trainer by SHRM , ILM and Traccert. He is also Hogan Certified Coach- Psychometrics and Personality Assessments, Active Executive Coach and Leadership Development Professional, International Automotive Association Trainer, Member of American Hotel Motel Association: AHMA Coach.